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Delivery
| Delivery Option | Delivery Times | Delivery Costs |
| UK Standard Delivery | 2-3 working days | £3.35 |
| UK Next Day Delivery | Next working day (if ordered before 1PM Mon - Fri) | £4.45 (Free on orders over £30) |
| EU Standard Delivery | 3 to 5 working days | from £8.95 (€10) |
| EU (Zone 3) Standard Delivery | 3 to 5 working days | from £12.30 |
| EU (Zone 4) Standard Delivery | 3 to 5 working days | from £8.90 |
| International Standard | 5 to 7 working days | from £12.25 |
EU ZONES
EU - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
ZONE 4 - Monaco, Åland Islands
International - Rest of World
WHERE IS MY ORDER?
Please use the link below to track your order:
https://brezzafan.co.uk/tools/track-your-order
Please note: tracking is only available once the order has been despatched
DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Depending on the value of your order, your Brezza parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Brezza's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Brezza. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.
DISPUTED DELIVERY
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.