Returns Policy

SALE items are final NO refunds and NO exchanges.

We are currently unable to offer refunds for orders shipped outside the UK.

Items purchased from our website may be refunded providing that you request and return this within 14 days from the date of delivery and the item/s is in a saleable condition.

We will not accept any returns of items that have been clearly mishandled; resulting from misuse, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use. 

If you change your mind after placing an order, you can cancel it at any time before we have sent out a shipping email to you. Please email info@brezzafan.co.uk to cancel your order and ensure you include your name, address and your order number.

PLEASE NOTE

The item/s must also be sent back in its original packaging and box.

It is the customers responsibility to send it back to us and it remains the customers responsibility until the item/s reaches us. For your own protection we recommend that you send the item/s using a delivery service that insures you for the value of the goods.

Original shipping costs will not be refunded and you must also send the item/s back to us at your own cost.

Please contact us at info@brezzafan.co.uk if you would like to return an order.